Business Description

Electric Company (“GE”). Our mandate was to perfect a set of shared business processes using Lean Six Sigma and other rigorous methodologies. The work was highly detailed and operationally complex, establishing Genpact as one of the world’s leading business process experts. This operational discipline, combined with our end-to-end process view, granular data benchmarking capabilities, and operator-led approach has shaped our culture and core competencies in process design, data management, and industry domain knowledge. We believe this foundational process intelligence positions us to deliver differentiated AI and agentic solutions that address the operational complexities and "last mile" execution challenges our clients are facing. Today, we are embedding AI as a driver of enterprise-wide value – building agentic solutions that act and learn alongside humans with the potential to unlock transformational outcomes for the world’s leading companies. We believe we are well positioned to help clients move from experimentation with AI to agentic operations. We sit at the heart of modern enterprise operations and are known globally for bringing deep domain and process expertise, last mile knowledge, rich operational data, and proprietary advanced technologies to transform business processes and deliver outstanding results for our clients. We support mission critical operations for some of the world’s leading companies and leverage our Advanced Technology Solutions, including Data and AI and Agentic Solutions, to help them reimagine the most critical elements of their AI journey – from reengineering business processes to building data and AI capabilities to leading with agentic collaboration. We enable AI-led transformation for our clients through our Advanced Technology Solutions and our Core Business Services. Advanced Technology Solutions Our Advanced Technology Solutions comprise our capabilities in the areas of Data and AI , Digital Technology , Advisory Services and Agentic Solutions . Revenues from Advanced Technology Solutions in 2025 were $1.2 billion, representing 23.7% of our 2025 net revenues. Data and AI Data and AI includes data and AI strategy, data engineering, data management, and domain-based AI and generative AI solutions and services. We enhance, modernize and enrich structured and unstructured data and use a spectrum of advanced analytical tools and techniques, including our in-house and third-party AI, generative AI, and machine learning capabilities and proprietary solutions, to create insights, improve decision-making for our clients and address a range of complex industry-wide challenges and opportunities. Digital Technology As we develop new advanced technology solutions for our clients, we develop proprietary technology in the process. Additionally, we may partner with many market-leading technology establishments to develop solutions that we can embed into our offerings. The digital technologies comprising our proprietary technology and partner technology aim to improve execution of business processes and enable scalable efficiencies. Advisory Services Our Advisory Services are built on our industry intelligence and process expertise and driven by our practitioner's perspective, which is rooted in decades of operational depth across industries. We provide consultative advice to clients through either functional- or industry-specific process design, operating model design, agentic and advanced technology value identification and capture, M&A and change management services. 8 Agentic Solutions Our Agentic Solutions combine advanced AI and domain-specific, agent management capabilities, leveraging large language models, small language models, domain-specific context, robotic process automation, and orchestration to deploy agents that can learn, adapt, and make decisions. Built on deep process intelligence and governance frameworks, our agentic solutions redesign end-to-end workflows, enabling AI agents to manage routine or complex processes, while humans focus on higher-value judgment, oversight and responsible AI. Core Business Services Our Core Business Services include Decision Support Services , Technology Services and Digital Operations . Revenues from Core Business Services in 2025 were $3.9 billion, representing 76.3% of our 2025 net revenues. Decision Support Services Our Decision Support Services combine models and other analytical techniques to help organizations make better choices.…